Acronyms abound. There are so many acronyms in current use that Wikipedia offers a disambiguation service to find out what you were really searching for. Try looking up MSP! You’ll find several pages of disambiguation for this acronym, including “movie star planet.”
When it comes to IT services, these two are our favorite acronyms, because we use RMM and MSP to answer the question, “What is it you do?” If you’ve ever wondered or are still unclear as to the meaning of Alliant’s work, we offer a simple explanation of both RMM and MSP, revealing their close relationship.
The simple explanation is that a Managed Service Provider (MSP), like Alliant Technology Group, performs Remote Monitoring Management (RMM) on IT Systems. So you can see that the RMM is the work which the MSP actually performs.
The tool (RMM) allows the technician (MSP) to remotely keep track of what’s going on at your site without leaving their site. This is actually helpful on both sides. Those receiving the RMM service need to be about their business and not be required to stand aside while the MSP technician comes on site to look at the computers. More significantly, RMM allows the service of MSP to be performed 24×7 with greater depth and intensity than one technician could perform as it is software driven.
The older model of IT service accepted at face value the idea that if the computer is running now, leave it alone so as not to disturb the electron aura. Also expressed in the slogan, “If it ain’t broke, don’t fix it.” This is much like the first time auto owner who never services the car until one fine morning when it fails to start.
Assessing the life expectancy of your IT hardware – monitors, desktops, laptops, servers and Internet routing equipment – has two important functions. One is to determine the current health of each piece of hardware in the system. The other is to identify the weakest link and resolve whatever issues exist which may cause the system to fail. This proactive approach helps to reduce surprises and maximize up-time.
In other words through RMM the MSP seeks to keep your IT System up and running 24×7. If you want to be business efficient and proactive, your company’s IT infrastructure must be an important part of your technology plan since it has a major impact on your business. After all it is a critical means to your business goals.
Alliant provides for all interested clients and friends the Alliant Advantage Service Program (AASP) – remotely tracking the health of your IT System so you can rest assured that it will reliably function today and tomorrow. Call us for details.