Six ways to deal with negative reviews
Many business stay offline because they fear the negative review. Is there a case to be made for the benefit of a negative review? There is. Consider the following six concepts regarding negative reviews.
Allowing consumers to give a negative review is a statement of our belief that within certain parameters freedom of speech is a healthy thing. As we know, that can be misused or legally thwarted. For example: Should a company be allowed to threaten a consumer with disparagement for a negative review? As recently as 2015, this was a common practice. Read more →