Alliant Advantage Service Programs

We do things a little bit differently than other technology service providers. Most other providers use the break/fix model – when something breaks you call and they come and fix the problem, when they can.

We are a managed services infrastructure provider. Your infrastructure includes the servers, desktops and network equipment that you depend on to run your business. Our goal is to eliminate any down time within your infrastructure. If something does stop working we usually know about it before you and have already begun the process to fix it before we call you.

We do this through a variety of methods. First, we install small software agents on your server and desktop computers. These software agents perform several tasks for us. Primarily they monitor the key hardware and operating system components to make sure they are working like they should. If something is not working correctly the software notifies us with the problem. Big problems we take action on right away and smaller problems we work on before they become big problems. The software agent also tracks hardware and software inventory on each machine, provides a mechanism for running our maintenance utilities and provides secure state-of-the-art remote access capabilities.

Secondly, we have a Network Operations Center (NOC) staffed with engineers that use a combination of automated and manual processes to keep track of the large amounts of monitoring data that we receive. The NOC operation continuously 24x7. A NOC engineer calls when a critical component isn’t working, day or night.

Finally, included with all Alliant Advantage programs are access to our Service Desk. The Service Desk are technicians that understand your network infrastructure and can answer general hardware and software questions that you might have. The average wait time for a technician is 3 minutes. Technicians can, only with your permission, access your desktop computers remotely to guide you through a problem. No more waiting days for a return call or an onsite visit. We now fix 85% of all service requests remotely.

Backup, Business Continuity and Disaster Recovery Solutions

• A complete solution that is designed to reduce any server down time with the use of a specialized back up and virtual server appliance.
• Allows near real-time backups-as frequent as every 15 minutes.
• Offers offsite storage at an affordable cost.
• Provides a low cost, speedy disaster recovery process.
• Data is encrypted so it is not accessible to anyone, either on the NAS or at the remote storage facility without the passkey.
• Eliminates the cost and time of managing on-site tape backup. We monitor and manage the entire process.
• All costs-frequent on site backups, on site virtual server, remote storage, disaster recovery in the event of disaster and 24x7 management of the entire process are bundled at a price that is comparable to the overall cost of buying and managing tape backup